Last updated: September 2026
Eligible for a refund
If your eSIM has not been installed or has never connected to a network, you can request a full refund within 30 days of purchase.
Technical issues
If the eSIM cannot connect and our support team is unable to fix it, we refund the full amount even if the plan was installed.
Not eligible
Plans that have already used data, expired plans, and purchases made for an incompatible device after our compatibility warning cannot be refunded.
How to request
Email support@mbazaesim.app with your order number. Approved refunds are returned within 5–10 business days.